Servicio de garantía global | 1 año

We offer four distinct service levels to perfectly match your operational needs and budget. All plans are available for a 1-Year or 3-Year term.

What do our terms mean?

• 5x8: Support is available during standard business hours, 5 days a week (e.g., 9:00 AM - 5:00 PM UTC+8, Monday-Friday).
• 7x24: Support is available 24 hours a day, 7 days a week.
• NBD (Next Business Day): After you submit a request, an expert will be assigned and contact you by the end of the next business day.
• 4-Hour Response: After you submit a request during service hours, an expert will be assigned and contact you within 4 business hours.
  • Example: If our business hours are 9:00-17:00 and you submit a request at 16:00, the 4-hour window extends past closing time. We will therefore contact you first thing on the next business morning.

How Our Service Works: A Simple 3-Step Process

1. Contact Us: Reach out to our support team with your service request via the designated channels.
2. Expert Diagnosis: Our specialists will analyze the issue and determine the root cause of the fault.
3. Receive Your Solution: We will send you a comprehensive solution via Email or WhatsApp, complete with a custom-filmed video demonstrating the exact repair process on a model machine.

Important Service Details & Terms

• Warranty Scope & Consumables: All warranty services cover major components only. Consumables and non-durable parts (e.g., ink, filters, blades) are excluded from free parts replacement. We will still provide diagnostic support and solutions for these items for customers under warranty. You may purchase replacement parts yourself or have us procure and ship them to you at cost. A detailed component list is provided with your specific machine purchase.

• On-Site Service Policy: Should on-site service be required, travel and accommodation expenses for our technician are billable. The technician's labor fee is waived for customers with an active warranty plan. For customers outside of a warranty period, labor fees will also be charged.

• Coverage Exclusions: The warranty covers failures of major components under normal operating conditions. Damage resulting from improper operation, physical abuse, natural disasters (e.g., floods, fires), or unauthorized modifications is not covered. Repairs for such damages will be quoted and charged separately, including any potential shipping costs for return-to-factory repairs.

• Critical Renewal Information: The start date of a renewed warranty is the end date of the previous warranty period, not the purchase date of the renewal.

  • Example: Your previous warranty expired on May 1, 2025. You purchase a new 1-year renewal on December 1, 2025. Your new coverage period will be from May 2, 2025, to May 1, 2026, not from December 1, 2025, to November 30, 2026. This ensures continuous, uninterrupted coverage history for your machine. Renewals can be purchased for a maximum of 4 consecutive years at the guided price; beyond this period, pricing may be adjusted based on an assessment of the machine's condition.